Box Office Info

FAQ's:

Q: Do I have credit from the shows I didn’t see last season?
A: In April we reached out to all patrons who held tickets to our two cancelled shows of the 2019/20 season: Botticelli in the Fire and Pass Over. We sent out an email with a button that each customer could click through and see their individual ticket value, and options for how they would like to proceed with that value: 1) Full Donation of ticket value, 2) Partial Donation and Partial MTC Account Credit of ticket value, and 3) MTC Account Credit for full ticket value. Depending on which option you chose, you may have some credit on your account from last season to use toward this season. We processed all of those requests in late April, early May. You can check your credit balance by logging into your MTC account online, or by calling the Box Office during our office hours Tuesday through Friday, 12-5pm.

Q: How do I use my MTC credit online to purchase a ticket or subscription?
A: In order to access and use your account credit from last season for an online purchase, you must be logged into your customer account on our website. Once logged in, you’ll be able to click the tab on your customer profile page that reads “Account Credit” to see how much you have to use, if any at all. This credit will be applied at checkout once you’ve selected tickets for a show and added them to your cart. 

Q: I didn’t realize I was supposed to contact you about my tickets from last season for cancelled shows, can I still use them toward this purchase? 
A: We sent out an email with a button that each customer could click through and see their individual ticket value, and options for how they would like to proceed with that value: 1) Full Donation of ticket value, 2) Partial Donation and Partial MTC Account Credit of ticket value, and 3) MTC Account Credit for full ticket value. If you did not previously reply or receive our email, we can still process one of these options for you.

Q: What options do you have for folks who don’t want to come to see live productions?
A: We do have several virtual/live-streamed/streaming events planned for this season over the coming months, and you can get access to all of these by purchasing our Partial Season Membership: Virtual Events Only. 

Q: When will you be back in the theatre for performances?
A: As of now, we are aiming to resume events in the theatre starting in July of 2021, with social distanced seating and sanitization protocols. However, we have planned flexibility around that date, and will be able to adjust as needed depending on the state of the pandemic response and/or any mandatory policies in place next summer. 

Q: What safety protocols are you implementing for when you’re back in the theatre?
A: As of now, we have installed air scrubbers in our HVAC system. We’re currently conducting operations entirely remotely. We’re waiting to verify what the best protocols will be once we get closer to the summer 2021, when we hope to bring patrons back to our space.

Q: What if I don’t want to buy a membership, but just want to buy single tickets for each show?
A: This year we’ll be doing single tickets a little differently. We’ll be putting single tickets on sale ~1 month out from each production start date. Please check our website to see when those tickets are available for purchase. 

Q: What are the benefits/discounts to buying a membership, instead of single tickets?
A: First access to booking seats; discount on single tickets; lost ticket replacement; only way to get tickets right now to American Dreams (coming up in November). 

Q: How do I redeem tickets with my membership? How does the membership work?
A: Make sure that you are logged into your customer account online, and you’ll see your tickets discounted to $0 at checkout as part of your membership. Make sure you choose the General ticket type for any tickets you are booking. 

Q: Do I need to call back and book tickets to every show? Even the virtual? 
A: As of now, you’ll need to call back before each production, even the virtual, EXCEPT for The Catastrophist, our virtual offering in January. We’ll be sending out an email to all Membership holders with the streaming access to that show, since it does not have specific streaming dates. For all other events this season, you’ll need to call back or visit our website to choose the date (streaming or live) that you’d like to attend. 

Q: What are your Box Office Hours? Can I stop by in person?
A: We are remote at the moment, so our physical box office is closed. Our open hours (when we’ll be answering phones and emails) are 12-5, Tuesday through Friday. 

Q: What are the shows this year? 
A: Here’s the lineup

• Our first virtual offering in November will be livestreamed performances of American Dreams by Leila Buck, which is a political/satrical show, set up like a gameshow, with some audience participation.
• Our second virtual offering in January will be Lauren Gunderson’s The Catastrophist, which is an adaptation of Dr. Nathan Wolfe’s novel, The Viral Storm. A timely piece about viruses and pandemics and the human habits that cause them. This piece will be a video, with streaming access for a specific period of time (i.e. two weeks, folks can stream at any time during that window)
• Our third virtual offering will be a devised piece, with plenty of audience participation. Board Member and Mill Valley local artist Denmo Ibrahim (Noura, The Who & The What) and Mattico David (Noura) have devised a piece called The Brilliant Mind of Yusef el Musri. 
• TBA, live production with social distanced seating and sanitization protocols. Possibly also a virtual option.
• Our fifth offering of the season will be a live, socially distanced performance of The Sound Inside by Adam Rapp. This piece follows a college literary professor and her relationship with her gifted student. 
• The last show of the season will be the return of Lauren Gunderson and Margot Melcon’s Pemberley shows with the third installment: Georgiana & Kitty: Christmas at Pemberley. 

Q: What kind of streaming are you doing? 
A: American Dreams will be livestreamed at specific performance times for 1 week of performances. Audience members will need to fill out a questionnaire before “entering” the performance. The Catastrophist will likely work the same way Love worked. As a video piece hosted on Vimeo (or similar platform) that ticket buyers can access anytime during the streaming window. The Brilliant Mind of Yusef el Musri will be an audience interactive piece, with some live streamed portions and some pre-taped portions. This production will occur at specific performance times and require the audience to make choices throughout the show that will impact their experience/narrative.